Date Published 01 May 2018
Last week we were told that we were the winners of a Gold Award for Didcot by the British Property Awards for the second year running!
Jon Davies from the awards team quoted `James Gesner Estate Agents have won this prestigious award for the second year running. Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. It shows that they have been consistently achieving an excellent level of customer service for a two year period.
The British Property Awards provide agents throughout the UK with an invaluable opportunity, to
compare the service that they provide against the service provided by their, local, regional
and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace`
James Gesner Estate Agents have now been short listed for a number of national awards which will be announced later in the year at our lavish ceremony in central London.
James quoted `We are extremely happy to have won this award again and it just shows what can be achieved with the right staff and excellent training. The JG brand has gone from strength to strength as we approach our 3rd year year anniversary on June 1st 2018. This goes a long way to recognise that we understand that excellent customer service is part of every-day estate agency`.
The British property awards are one of the most inclusive estate agency awards providers as we do not charge to enter. This has enabled our award to be structured in a manner that ensures
maximum participation, on average judging over 90% of agents that meet our minimum criteria on a local level. Our team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged. Robert McLean from The British Property Awards said `Our awards has been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards.
Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition`