Privacy Policy

This privacy policy tells you about the information we collect from you when you register your details on our website. In collecting this information, under the rules of the General Data Protection Regulation (GDPR) we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who Are We?

We are James Gesner Estate Agents. Our address is 72 Broadway, Didcot, Oxfordshire, OX11 8AE. You can contact us by post at this address, by email at info@jamesgesner.co.uk or by telephone on 01235 519888.

Any enquiries about our use of your personal data should be addressed to the contact details above.

What Personal Data Do We Collect?

When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily.

If you provide such information we will store your name, address, telephone number, email address and any property details and requirements you have.

Why Do We Collect This Information?

Any information that you do register with us will be stored securely and will only be used to deliver information to you based on your requirements.

We ask for your consent to do this, and we will only send you information for as long as you continue to consent.

How Do We Use This Information In Our Business

Applicants – Upon registering your details and information with us, we will store them securely on our servers under the terms of consent for a term of six months after our last correspondence with you, unless you request they are removed prior to this time frame. Your data is solely used by James Gesner Estate Agents to enable us to keep you informed of properties meeting the criteria you have specified. We will hold your name, contact details and a copy of any correspondence we have had.

Viewers – Should you visit a property with us, we will be required to retain your information for up to 7 years from your last viewing with us under the terms of Legitimate interest, as required by Allianz Insurers. We collect your name, contact details, property search requirements, and any correspondence we have had. The data will be stored on our secure servers and will only be shared with Allianz insurers upon specific request of your record.

Buyers – Should you make an offer or buy a property through us we will take further data from you due to our legal obligation. We will require proof of finances and ID to conform with Anti Money Laundering Regulations 2017, alongside all the previously collected data. This information will be stored in hard copy form in our locked filing rooms should an offer be accepted. With your agreement, we will share you details with our preferred solicitors, so they may provide you with a quote, local surveyors, and our Mortgage advisor. We will also need to share your name and address with the owners and their solicitor for the contract. We will retain our files, and your details for seven years to conform with our legal obligation under the Estate Agents Act 1979.

Valuations – Upon requesting a valuation from us we will take your name, contact details, address and property details, and we will also ask to understand your plans going forward. This information is for the sole use of James Gesner Estate Agents and will not be shared outside of the firm. We will collect this information under the terms of contract and will retain this information digitally on our secure servers for five years after our appointment, so we may honour any quote made to you going forward.

Vendors – We are legally obliged to take your name, address and contact details and proof of ID for fulfilment of our contract with you and to comply with the Anti Money Laundering Act of 2017. Details of your property will be shared with outside digital platforms including (but not exclusively) Rightmove, Zoopla and On the Market.com to aid in the marketing of your home and the best fulfilment of our contract with you. With your agreement, we will share your details with our selected solicitors, local surveyors and our mortgage advisor. We will also need to share your name and address with the buyers and their elected solicitor for the contract. Your contact details will be kept both digitally on our secure servers, and in our locked file rooms for seven years to comply with the Estate Agents Act 1979.

Landlords - We are legally obliged to take your name, address and contact details and proof of ID for fulfilment of our contract with you and to comply with the Anti Money Laundering Act of 201. We will also hold your bank details and account, which we may share with government regulators upon request. Details of your property will be shared with outside digital platforms including (but not exclusively) Rightmove, Zoopla and On the Market.com to aid in the marketing of your home and the best fulfilment of our contract with you. With your agreement, we will share your details with our selected maintenance contractors. We will also need to share your name and address with the Tenants via the tenancy agreement and your contact details if you are maintaining the property yourself. Your contact details will be kept both digitally on our secure servers, and in our locked file rooms for seven years to comply with the Estate Agents act 1979.

Tenants - Should you rent a property through us we will take further data from you due to our legal obligation. We will require ID and copies of Visas where applicable to conform with Anti Money Laundering Regulations 2017 and Immigration Act 2014, alongside all the previously collected data. This information will be stored in hard copy form in our locked filing rooms should an offer be accepted. We will share this data with “Van Mildert Tenant Referencing”, who will contact you and take further personal information. Should we manage your property, we will share your details with our preferred maintenance contractors to fulfil our duty to maintain the property and maintain a safe environment for our tenants. We will also need to share your name and address with the owners via the tenancy agreement, and should they be maintaining the property themselves then we will pass on your contact details. We will retain our files, and your details on them for seven years to conform with our legal obligation under the Estate Agents Act 1979.

Contractors – Should you agree to undertake work for our business, we will take your business details and contact details, in some circumstances these will be passed to tenants to arrange access. We will hold these details along with your account details for the duration of any guarantees provided for your most recent works. We will also keep any invoices for the duration of our management of a property you have worked in, and seven years afterward due to our legal obligation under the Estate Agents Act 1979. These details will be retained in our locked file rooms.

Your Rights Over Your Information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If requested we can delete it completely under the GDPR "right to be forgotten" regulation.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your Right To Complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Cookies

You should also be aware that when you visit our website we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive or what pages are visited most often.

Like many other web sites, we use “cookie” technology. A “cookie” is an element of data that a web site can send to your browser. It is not a computer program and has no ability to read data on your computer or instruct your computer to perform a function. A “cookie” is only used so that the web site can recognise repeat users, track usage patterns and better serve you when you return to the site. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies or not.

Linking to Other Sites

Our web site provides links to other web sites, not owned or controlled by us, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other web sites or their content or accuracy.

Property Information

All measurements, areas and distances mentioned are approximate and are issued as a guide only. If such details are fundamental to a purchase, purchasers must rely on their own enquiries. Nothing in these particulars should be seen as a statement that the property or any fixture described or shown is in good condition or otherwise. Purchasers must satisfy themselves as to the condition of any property or item included within the sale. None of the appliances or services mentioned in these particulars have been tested and no warranty is given or implied. If reference is made either to alterations to the property or a change of use, no warranty is given by us or the Vendors/Lessors that any planning or other consents or Building Regulations approval has been obtained. Where references are made to potential uses (subject to planning) this information is given in good faith although purchasers must take their own enquiries to the relevant authorities. Most importantly if there is any particular aspect of the property about which you would like further information, we invite you to discuss this with us before you travel to view the property.

Indemnity

You acknowledge that you are solely responsible for the use to which you put this website and all information you obtain from it. All warranties, conditions, representations and terms are hereby excluded to the fullest extent permitted by law. We and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to, or use of, or inability to use this website

Copyright

The copyright of text and images on this website belongs to us. You may not make a permanent copy of or reproduce this web site in any form. You may not reproduce or incorporate this web site into any other website. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use. You may not link to this site or frame it without the express consent from us.

Review of This Policy

We keep this Policy under regular review. This Policy was last updated on 25th May 2018.