Date Published 18 October 2018
Last week we were learned that we were the winner of a Gold Award for Didcot by the British Property Awards in the Lettings category!
Jon Davies from the awards team quoted `James Gesner Estate Agents` have won this prestigious award, and now hold both the Gold award for Sales and Letting for Didcot in 2018. Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. It shows that they have been consistently achieving an excellent level of customer service and an unrivalled knowledge of the letting industry.
The British Property Awards provide agents throughout the UK with an invaluable opportunity, to
compare the service that they provide against the service provided by their, local, regional
and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace`
James Gesner Estate Agents have now been short listed again for a number of national awards which will be announced early in 2019 at ceremony in central London.
James quoted `We are extremely happy to have won this award to accompany the sales one whihc we have now won for two successive years. It just shows what can be achieved with the right staff and excellent training. The JG brand has gone from strength to strength as we approach our 4th year in business since changing names form Lesters Estate agents in 2015.
Excellent customer service is part of every-day estate agency`.
The British property awards are one of the most inclusive estate agency awards providers as we do not charge to enter. This has enabled our award to be structured in a manner that ensures
maximum participation, on average judging over 90% of agents that meet our minimum criteria on a local level. Our team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged. Robert McLean from The British Property Awards said `Our awards has been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards.
Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition`